About Us | Harbor Hospitality Group

Our Story

Harbor Hospitality Group was founded on a simple belief: independent restaurants shouldn't have to choose between profitability and treating people well.

Too many talented operators burn out because they're stuck in the weeds—working 70-hour weeks, fighting fires, bleeding staff and money. Meanwhile, their passion for hospitality gets buried under spreadsheets and stress.

We've spent years building operations systems and positive work cultures in restaurants of all sizes. We know what works. And we know how to help independent operators implement those systems without overwhelming their teams.

Our Principles

Systems Over Hustle

Hard work matters, but systems create leverage. We build frameworks that let your team work smarter, not just harder.

Culture Is Strategy

Positive work culture isn't a nice-to-have—it's your most reliable retention and profitability lever.

Implementation > Ideas

You don't need another consultant with a binder of recommendations. You need a partner who rolls up their sleeves and helps you get it done.

Tailored, Not Templated

Every restaurant is unique. We adapt proven frameworks to your concept, team, and goals.

Leadership Team

Jordan Hayes

Co-Founder & Lead Consultant

15+ years in restaurant operations, from line cook to multi-unit GM. Obsessed with systems that scale and cultures that retain.

Sam Patel

Co-Founder & Culture Strategist

Former HR leader turned restaurant consultant. Specializes in manager coaching, recognition systems, and turning teams around.

Diversity, Equity & Inclusion

The restaurant industry thrives when it reflects the communities it serves. We're committed to:

• Helping our clients build inclusive hiring practices and growth paths for underrepresented team members
• Coaching managers on unconscious bias and equitable leadership
• Offering sliding-scale rates for BIPOC-owned restaurants and mission-driven concepts
• Partnering with local culinary training programs to create pathways into the industry

Good hospitality starts with how we treat each other. We believe diverse, equitable, and inclusive workplaces deliver better guest experiences—and better business outcomes.

We Help Restaurants Thrive